Privacy Policy
Last Updated: July 2026
Our Commitment to Your Privacy
Elite Counselling & Consulting Services (“Elite”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains what information we collect through our website, how we use it, and the choices available to you.
This Privacy Policy applies to information collected through www.elitec-c.com. Information collected through third-party platforms, including Jane App and Thinkific, is subject to the privacy policies of those respective providers.
Information We Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide, including:
- Your name
- Email address
- Telephone number
- Information submitted through our contact forms
- Any information you choose to provide when contacting us
We also collect limited website usage information through cookies and analytics tools. Please see our Cookie Policy for additional details.
Booking Appointments
Appointment booking, client records, billing, secure messaging, telehealth sessions, and clinical documentation are managed through Jane App, our secure practice management platform.
If you choose to book an appointment through our website, you will be redirected to Jane App. Information you provide within Jane App is governed by Jane’s Privacy Policy.
Online Courses
Elite offers educational resources and online courses through Thinkific.
If you purchase or enroll in an online course, your information is collected and processed through Thinkific and is subject to Thinkific’s Privacy Policy.
How We Use Your Information
We use the information collected through our website to:
- Respond to inquiries and requests
- Communicate with you regarding our therapy services
- Improve our website and visitor experience
- Analyze website performance using aggregated website analytics
- Comply with applicable legal and professional obligations
We do not sell your personal information.
Website Analytics
We use Google Analytics, connected through MonsterInsights, to better understand how visitors use our website.
Analytics may collect information such as:
- Pages visited
- Time spent on our website
- Device type
- Browser type
- General geographic location (such as city or province)
- Referral sources
This information is collected in an aggregated form and is not used to personally identify visitors.
Information Sharing
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers who help us operate our website or deliver our services, including:
- Jane App
- Thinkific
- Website hosting providers
- Website analytics providers
These providers are expected to safeguard information in accordance with their own privacy practices and applicable laws.
Data Security
We take reasonable administrative, technical, and physical safeguards to help protect the personal information collected through our website.
While we strive to protect your information, no method of transmitting information over the Internet or storing electronic data can be guaranteed to be completely secure.
Your Choices
You may:
- Contact us to update information you have voluntarily provided through our website.
- Manage your cookie preferences through our cookie banner.
- Disable cookies through your browser settings, although doing so may affect certain website features.
Please note that requests regarding clinical records or information collected through Jane App may be subject to professional, legal, and regulatory requirements.
Third-Party Websites
Our website may contain links to third-party websites and services, including Jane App, Thinkific, Google Maps, and social media platforms.
We are not responsible for the privacy practices or content of these external websites and encourage you to review their respective privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, technology, services, or applicable legal requirements. The most current version will always be available on this page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Elite Counselling & Consulting Services
Phone: 905-410-3242
Email: kosman@elitec-c.com